Describe what you do?
The primary role of the Programmer/Analyst, Client Support position is to provide technical support for the company’s Electronic Health Record and internal tools and work with our industry leading technologies while collaborating closely with all support staff. Responsibilities include troubleshooting and debugging, evaluating and installing software and content, and coding enhancements and corrections.
Describe how you do it?
In Client Support, the workload can either be done locally within our system or remotely on the customer’s system. If information is needed during troubleshooting, communication internally and with the customer can be done through email, phone, conference calls, or web conferencing. Some of the tools that might be used for work include Eclipse and Textpad (programming editors), Webex or Zoom (web conferencing), Beyond Compare (compares folders/files contents), and Google web applications (gmail, spreadsheets, forms).
Describe why you do it?
For myself, I enjoy working on technical projects. This could include troubleshooting an issue with the software, or working on a utility to further streamline an existing process.
What was the first step you took to become what you are now?
I went all in. I’m not afraid to do the work, even if I know it’s going to be tedious. I also take on hard projects, and I pay attention to what I do. That way I can learn the most from the work I’m doing. It’s made me a go to resource for my group and other groups in my company. It’s also why I was promoted to be a Senior Programmer/Analyst.
What do you wish you had paid more attention to in school?
Mostly higher level math in general. I don’t always need it in my regular work, but when I do, I usually find myself having to take a refresher.